Dexic Dexic
Legal

Privacy Policy

How we collect, use, and protect your personal data across the Dexic website and our products, including Woofy, Starly, Blood Finder, and any future products.

1. Introduction

This Privacy Policy ("Privacy Policy") applies to the collection and processing of personal data ("Personal Data") by Dexic ("Dexic", "we", "us", "our") in connection with our website (dexic.tech) and our mobile applications, including Woofy, Starly, Blood Finder, and any future products we release (collectively, the "Services"). This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.

By visiting our website, using our apps, and/or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.

2. Personal Data That We Collect

Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data, e.g. your IP address).

Information you may provide us through our website and apps includes:

  • Contact data, such as your first and last name, email address, billing address, shipping address and phone number.
  • Profile data, such as the username and password you set to create an account with us on Woofy, Starly, Blood Finder, or our website.
  • Communications that we exchange with you, including when you contact us with questions or feedback, through the website, email, social media (including Facebook, Instagram and WhatsApp), or in-app support.
  • Transactional data, such as information relating to or needed to complete your orders or in-app purchases, including order numbers and transaction history.
  • App usage and device data, such as device type, operating system, unique device identifiers, push notification tokens, and crash or diagnostic logs collected through Woofy, Starly, or Blood Finder.
  • Location data, where you grant permission — for example, to show nearby animal rescue reports in Woofy or connect you with nearby donors in Blood Finder.
  • Camera, microphone and media data, where you grant permission — for example, to upload photos of an animal in need in Woofy, or to host or join a live session in Starly.

3. How We Use Your Personal Data

We use your Personal Data for the following:

  • Provide you with the required services and/or products that you order from our website or apps.
  • Respond to your questions or requests.
  • Improve our operations, website and apps.
  • Prevent, detect and manage risk against fraud and illegal activities.
  • Comply with our financial, regulatory and other legal obligations.
  • Target advertisements, newsletters and service updates.
  • Improve content and the layout of our website and apps.
  • Resolve disputes that may arise.

4. Who Do We Share Your Personal Data With?

To enable us to provide our services to you, we may share your information with trusted third parties, including financial institutions, payment processors and verification services, as well as any third parties you have directly authorized to receive your Personal Data, including courier service providers.

We share Personal Data with third-party business partners when necessary to provide our products and/or services. Examples of such third parties include banks and payment method providers (such as credit card networks and mobile wallets) when we provide payment processing services, as well as cloud hosting, analytics, and push-notification providers that support Woofy, Starly and Blood Finder.

5. How We Protect Your Personal Data

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructure complies with reasonable industry standards. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse.

We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. How Long Do We Store Your Information?

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, accounting or reporting requirements, or for the establishment or defence of legal claims.

We will retain your information for as long as your account with us (including your Woofy, Starly, or Blood Finder account) is active, or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.

7. Children's Privacy

Our Services are not directed at children under the age of 13, and we do not knowingly collect Personal Data from children under 13. If we become aware that a child under 13 has provided us with Personal Data, we will take steps to delete such information.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your Personal Data. You may also have the right to withdraw consent where we rely on your consent to process your Personal Data (for example, location, camera or microphone permissions in our apps), which you can generally manage through your device settings. To exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post any changes on this page and, where appropriate, notify you through our website or apps.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Data, please contact us: